If your Geeni smart device stops working or goes offline, it is because of the following reasons:

1. You have intermittent or lost Internet connection.
2. Power outage or power surge.
3. Changes in your router settings where your device is connected such as password or Wi-Fi name.
4. You’ve changed your router or your internet provider.

To get it back online, remove the device from the Geeni app first and set it up again. You can follow the steps below.